FAQS
How Can We Assist?
WHAT ARE THE CONTENTS OF THE BOXES?
Contents of the basic box varies, based on the crops that are available that week and are in season. Feel free to visit the website www.fromsoiltoboil.com, for updates on fruits and vegetables which will be available for the upcoming delivery.
HOW OFTEN ARE BOXES DELIVERED?
Twice a month, check our Events for upcoming for delivery dates and other events.
ARE FRUITS AND VEGETABLES AVAILABLE FOR SALE APART FROM THE BOXES?
Yes, visit our website for weekly updates on upcoming produce for sale. Produce will be available by the pound at our monthly Farmers’ Market on the last Friday of every month starting January 28, 2022, visit our website for a list of dates.
HOW WILL I KNOW HOW MUCH MY PURCHASE WILL COST?
Cost of items on the website will be displayed in both US and EC currencies and details of your final cost will be shown at the end of each transaction.
CAN I PAY WITH A CREDIT CARD? WHAT ARE MY PAYMENT OPTIONS?
Yes, you can pay with a credit or debit card and a variety of other options by shopping via our website www.fromsoiltoboil.com.
CAN I PAY CASH?
Yes, we accept cash in advance of the delivery date, COD (cash on delivery) and when a box is picked up from our Distribution Site.
HOW MANY BOXES CAN I ORDER?
You can order as many boxes as you would like, up to 48 hours prior to the delivery date.
IF I MAKE A DONATION – WHERE AND WHAT WILL HAPPEN TO THAT BOX OR MONIES?
Boxes will be given to families in need, including the elderly and homebound. If there is a specific person or place where you would like the donation to be sent or given, please state so in the "Additional Instructions" of your order or Contact Us.
CAN I HAVE IT ARRANGED THAT MY FOOD IS DELIVERED AUTOMATICALLY EVERY TWO WEEKS AND THE MONIES DEDUCTED FROM MY ACCOUNT?
Yes, this can be arranged, feel free to Contact Us to set up a recurring plan.
WILL I BE ABLE TO SPEAK TO A LIVE PERSON IF I ENCOUNTER A PROBLEM?
Yes, you can speak to our Customer Service Team from 8am - 5pm, Monday to Friday at 758-715-5425, 758-485-9990 or 929-593-6940(US).
LOYALTY PROGRAM
How It Works
After purchasing a dozen boxes, you will receive 50% off on the 13th box.
People who refer customers to make purchases will receive a 10% discount on one box.
One box will be raffled quarterly and all customers who have made a purchase during the month will be eligible to win.